Privacy Policy

This explains what we collect, why we collect it, and what control you have over your information.

Last updated: 21 September 2026

1. What we collect

You give us

  • Your mobile number and password
  • Your name, gender, date of birth and city
  • Preferences you set — what you are looking for, interests, lifestyle answers
  • Your profile avatar
  • The referral code you registered with
  • Anything you send us in feedback or a complaint

We record as you use the app

  • Profiles you save to your wishlist
  • Referrals you make and rewards you earn
  • Login times and session information
  • Basic technical data such as your device type and IP address

2. Why we use it

  • To create and run your account
  • To show you relevant profiles in your city
  • To arrange and confirm bookings through our team
  • To calculate and verify referral rewards
  • To answer your feedback and investigate complaints
  • To detect fraud, fake signups and abuse
  • To meet our legal obligations

3. What we never do

  • We do not sell your personal information
  • We do not show your mobile number on any profile
  • We do not share your number with another member unless you have agreed to a booking with them
  • We do not post anything on your behalf

4. Who can see your information

Your information is available to:

  • Our team, to run the service, arrange bookings and handle complaints
  • The agent who referred you, who can see that you registered through their code — not your browsing or wishlist
  • Service providers such as our hosting and messaging providers, only as needed to run the app
  • Authorities, where the law requires it or where someone's safety is at risk

Other members browsing the app cannot see your account details.

5. WhatsApp contact

The Feedback and Complaint pages open a chat in WhatsApp. Those conversations happen on WhatsApp's platform and are covered by WhatsApp's own privacy policy as well as this one. Please do not send bank details or documents over that chat.

6. How long we keep it

  • Account details — while your account is open
  • Booking and reward records — kept after closure where we need them for accounting or legal reasons
  • Complaint records — kept so we can spot repeat problems

When you close your account we remove your profile from the app. Some records are retained as described above.

7. Keeping it safe

Passwords are stored hashed — nobody at XoXO Club can read your password. Access to member information is limited to team members who need it.

No system is perfectly secure. Use a password you do not use elsewhere, and tell us straight away if you think your account has been accessed by someone else.

8. Your choices

  • See and correct your details any time in Settings
  • Ask for a copy of the information we hold about you
  • Ask us to delete your account and profile
  • Object to a particular use of your information

To make any of these requests, message us from the Feedback page using the mobile number on your account.

9. Children

XoXO Club is strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If we find such an account we delete it immediately. If you believe a minor has registered, tell us at once through Register a Complaint.

10. Changes and contact

We may update this policy. The date at the top shows when it last changed. If a change materially affects how we use your information, we will make that clear in the app.

Questions about your privacy? Contact us.
See also our Terms & Conditions.